86 Church Road, Hove, BN3 2EB, United Kingdom
Private General Practice Call Now: 01273 733 830
Emailing US
Safer Information Sharing
Non-confidential information can be included within the email body as usual.
If you would like to share confidential information with us, please send this as a password protected word or pdf document to the following email address "reception@thehovepractice.co.uk"
Click here for information on how to do this.
Please use your date of birth (DDMMYYYY) as the document password.
If you are writing about another patient, please use their date of birth.
Please name the file as the patient’s full name and today’s date
i.e. if you are Joe Bloggs and today is the 23rd December 2022, please save the file as JoeBloggs23122022
Emailing You
Safer Information Sharing
Non-confidential information may be included within a standard email body.
We Email results and potentially sensitive information from our main email address (reception@thehovepractice.co.uk) in one of two ways:
- Via our secure Electronic Healthcare Record, Semble, using a mechanism known as "sharing" the document. You will be sent a "magic link" that enables you to access the document using a form of 2 Factor Authentication.
- Via email using Egress. This will require you to create an Egress account to access the email +/- any attached document(s), if you have not already made one.
Speaking With You
Safer Information Sharing
We are happy to speak via telephone for enquiries, bookings and to perform consultations with you but need to ensure your identity is confirmed before we can speak with you.
We utilise a number of methods to do this, including the use of a memorable word.
This word is suggested by you at the time of registration with the practice.
You may be asked for all or part of this word when speaking with us over the telephone.
Please find a quiet and private area, where you are comfortable discussing your health, for any consultation.
Video Consulting With You
Safer Information Sharing
Video consultations are performed securely within our Electronic Healthcare Record system, "Semble".
You will receive a link via email upon booking. Click this link to initiate the video consultation at the time of your appointment. Please find a quiet and private area, where you are comfortable discussing your health, for the consultation.
You will need to allow the link to access your camera and microphone.
Writing To Us
Safer Information Sharing
We are able to receive letters from our patients, but advise you exercise caution when using the post to deliver confidential information.
Post may be mishandled by the carrier and our post box is shared with several other businesses within 40 Wilbury Road.
We are available to receive recorded or secure deliveries during our usual opening hours. Please contact us in advance to expect this if doing so.
Hand delivered mail can be received by our team during usual opening hours without an appointment.